Privacy Policy
At EduMatchGH, your privacy is our priority. This policy explains how we collect, use, protect, and handle your personal information.
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Data Encrypted
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Rights Protected
6 Areas
Updates
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Introduction
EduMatchGH ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.
Please read this privacy policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this policy. If you do not agree with our policies and practices, please do not use our services.
Important: This policy applies to all users of EduMatchGH, including students, parents/guardians, and visitors to our website.
Information We Collect
We collect several types of information to provide and improve our services. The types of data we collect include:
Personal Identification
- Full name
- Email address
- Phone number
- Date of birth
- Profile photo
Educational Information
- WASSCE/BECE results
- Subject grades
- School preferences
- Education level
- Academic history
Account Information
- Username
- Password (encrypted)
- Account preferences
- Subscription status
Usage Data
- Device information
- IP address
- Browser type
- Pages visited
- Time spent
Information You Provide Directly
- Account registration details (name, email, password)
- Academic information (examination results, subject grades)
- Profile information (photo, phone number, location)
- Communication preferences and feedback
- Payment information (processed securely by Paystack)
Information Collected Automatically
- Device information (browser type, operating system)
- Log data (IP address, access times, pages viewed)
- Location data (general geographic location)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
Legal Basis for Processing
We process your personal information based on the following legal grounds under applicable data protection laws:
Contractual Necessity
Processing is necessary to fulfill our contract with you (providing our services).
Legitimate Interests
We process data to improve our services, prevent fraud, and ensure platform security.
Consent
Where you have given us explicit consent for specific processing activities.
Legal Obligations
We may need to process data to comply with legal requirements.
Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With Educational Institutions: When you apply to a school or university through our platform, we share necessary information to process your application.
- With Service Providers: Trusted third parties who assist us in operating our platform (payment processors, analytics providers).
- For Legal Compliance: When required by law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- With Your Consent: For any other purpose with your explicit permission.
All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmitted is encrypted using SSL/TLS protocols.
Access Control
Strict access controls limit who can access your information.
Secure Storage
Data is stored in encrypted, secure databases.
Regular Audits
We conduct regular security audits and updates.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our safeguards.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
- Active Accounts: Data is retained while your account remains active.
- Deleted Accounts: Data is permanently removed within 30 days of account deletion.
- Legal Requirements: Certain records may be retained longer as required by law.
- Anonymized Data: Aggregated, anonymized data may be retained indefinitely for research purposes.
Your Rights
You have specific rights regarding your personal information. These rights include:
Right to Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete personal information.
Right to Erasure
You can request deletion of your personal data under certain circumstances.
Right to Portability
You can request transfer of your data to another organization in a machine-readable format.
Right to Restrict Processing
You can request that we limit the processing of your personal information.
Right to Object
You can object to certain types of processing, including direct marketing.
To exercise any of these rights, please contact us at privacy@edumatchgh.com. We will respond to your request within 30 days.
Children's Privacy
EduMatchGH is designed for students of all ages, but we are particularly mindful of protecting the privacy of minors.
- Users under 18 should use our platform with parental consent.
- We do not knowingly collect personal information from children under 13 without verifiable parental consent.
- Parents/guardians can review, update, or delete their child's information by contacting us.
Third-Party Links
Our platform may contain links to third-party websites, including educational institutions and partner services. We are not responsible for the privacy practices or content of these external sites.
We encourage you to review the privacy policies of any third-party sites you visit through links on our platform.
International Data Transfers
Your information may be transferred to and processed in countries other than Ghana where our servers or service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place.
We use standard contractual clauses and other legal mechanisms to protect your data during international transfers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
- We will notify you of material changes via email or a prominent notice on our platform.
- The "Last updated" date at the top of this page indicates when the policy was last revised.
- Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Your Trust Matters
We are committed to protecting your privacy and being transparent about our data practices. If you have any concerns, please don't hesitate to reach out to our privacy team.
Have Questions About Your Privacy?
Our privacy team is here to help. Reach out anytime for questions or concerns about how we handle your data.
Contact Privacy Team